IT Helpdesk is important to business internally and externally. We provide one-stop IT Helpdesk services to help clients troubleshoot and prevent IT downtime, as well as assist our IT clients in dealing with their customers. With our expertise in IT service management processes, we also provide efficient after-sales services such as contact centre and customer service support for non-IT clients.
All our agents receive comprehensive and ongoing refresher trainings. As OPUS customer, you will be invited to work directly with our agent to tailor specific trainings in accordance with your policies and standards – your customers will never know the difference.
OPUS has excelled in our Contact Centre Services where our team garnered the following awards at the Call Centre Association of Singapore (CCAS) award Ceremony,
- Best Outsourced Contact Centre of the Year – BRONZE Award 2010
- Best Customer Service Professional – GOLD in Year 2009
- Best Customer Service Professional of the Year – BRONZE in Year 2008
- Best Contact Centre Team Leader of the Year GOLD in Year 2008
Our OPUS Malaysia team has also won the “Best New Comer of the Year – BRONZE” Award at the Annual CRM & Contact Centre Awards 2011 organised by CCAM.