{"id":5681,"date":"2022-09-19T10:24:37","date_gmt":"2022-09-19T02:24:37","guid":{"rendered":"https:\/\/www.opusit.com.my\/?post_type=awsm_job_openings&#038;p=5681"},"modified":"2022-09-19T12:22:44","modified_gmt":"2022-09-19T04:22:44","slug":"desktop-team-lead","status":"publish","type":"awsm_job_openings","link":"https:\/\/www.opusit.com.my\/index.php\/jobs\/desktop-team-lead\/","title":{"rendered":"Desktop Team Lead"},"content":{"rendered":"\n<p><strong>Summary of the role<\/strong><\/p>\n\n\n\n<p>Desktop Team Lead is responsible for providing leadership support and direction of the daily activities of Desktop Support Team. The position oversees, delegates and participates in the diverse job tasks of the Desktop Support, including but not limited to, hardware and software, printers, projects and related IT equipment. The incumbent may also perform network and server related support for requests or projects as required in the support organization.<\/p>\n\n\n\n<p><strong>Responsibilities<\/strong><\/p>\n\n\n\n<p>\u2022 Lead and manage the daily operational service support and assist the respective Service Towers on the NEC Managed Services\u2019 outsourcing clients and customers\u2019 businesses<br>\u2022 Lead to analyze, diagnose and resolve account service issues<br>\u2022 Responsible for account services and prioritization of work requests for customers, as well as to integrate new, enhanced and existing service offerings for the account<br>\u2022 Ensure effective implementation and follow-up of Incident Management processes of customers<br>\u2022 Monitor and ensure the service delivery and Service Level Agreements meet the NEC\u2019s obligations<br>\u2022 Identify, implement and drive service improvements to enhance customer satisfaction<br>\u2022 Involve in Change Management and resource forecasts to ensure effective delivery of end-to-end services; interpret and plan on-going projects and workload forecasts<br>\u2022 Provide relevant reporting and trend analysis statistics to pro-actively support and improve the customers\u2019 businesses<br>\u2022 Any other ad-hoc duties as required or assigned<\/p>\n\n\n\n<p><strong>Requirements<\/strong><\/p>\n\n\n\n<p>\u2022 Bachelor Degree or Diploma in Computer Science or IT related studies<br>\u2022 Industry Certifications, such as A+, N+ and\/or MCSE\/CCNA, will be an added advantage<br>\u2022 At least 5 years of experience in a technical service and team lead\u2019s role<br>\u2022 Sound technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments<br>\u2022 Effective oral and written communication skills<br>\u2022 Strong organizational and interpersonal skills<br>\u2022 Good customer service and support attributes<br>\u2022 Independent and results-oriented<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Summary of the role Desktop Team Lead is responsible for providing leadership support and direction of the daily activities of Desktop Support Team. The position oversees, delegates and participates in the diverse job tasks of the Desktop Support, including but not limited to, hardware and software, printers, projects and related IT equipment. The incumbent may [&hellip;]<\/p>\n","protected":false},"author":25,"template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"_links":{"self":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/awsm_job_openings\/5681"}],"collection":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/users\/25"}],"wp:attachment":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/media?parent=5681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}