{"id":5682,"date":"2022-09-19T10:32:46","date_gmt":"2022-09-19T02:32:46","guid":{"rendered":"https:\/\/www.opusit.com.my\/?post_type=awsm_job_openings&#038;p=5682"},"modified":"2022-09-19T12:22:17","modified_gmt":"2022-09-19T04:22:17","slug":"desktop-support-engineer-2","status":"publish","type":"awsm_job_openings","link":"https:\/\/www.opusit.com.my\/index.php\/jobs\/desktop-support-engineer-2\/","title":{"rendered":"Desktop Support Engineer"},"content":{"rendered":"\n<p><strong>Summary of the role<\/strong><\/p>\n\n\n\n<p>This position provides support requirements based at customer site. It includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer\u2019s specifications to ensure achievement of customer satisfaction and service operation.<\/p>\n\n\n\n<p><strong>Responsibilities<\/strong><\/p>\n\n\n\n<p>\uf0b7 Provide support requirements at customer\u2019s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer\u2019s specifications to ensure customer satisfaction and service operation are achieved.<br>\uf0b7 Conduct installations based on customer\u2019s requirements and company specifications, from site inspections through to final sign-off and acceptance.<br>\uf0b7 Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer\u2019s sites.<br>\uf0b7 Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction<br>\uf0b7 Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computer equipment<br>\uf0b7 Establish and maintain office network accessibility and troubleshooting<\/p>\n\n\n\n<p><strong>Requirements<\/strong><\/p>\n\n\n\n<p>\uf0b7 Degree\/Diploma in Engineering\/Computer Science\/IT<br>\uf0b7 Minimum of 2 years\u2019 experience in a technical service role<br>\uf0b7 Ability to analyze, diagnose and resolve account service issues<br>\uf0b7 Possess IT skills in MS Windows, desktop hardware and network environments<br>\uf0b7 Strong organizational and interpersonal skills and customer oriented<br>\uf0b7 Effective verbal and written communication skills<br>\uf0b7 Independent and results oriented<br>\uf0b7<mark style=\"background-color:#7bee2f;color:#5cf51c\" class=\"has-inline-color\"> <\/mark><mark style=\"background-color:#7bee2f\" class=\"has-inline-color\">Able to cover day \/ night shift as and when required (12 hours shift)<\/mark><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Summary of the role This position provides support requirements based at customer site. It includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer\u2019s specifications to ensure achievement of customer satisfaction and service operation. Responsibilities \uf0b7 Provide support requirements at customer\u2019s site. This includes installation, repair, servicing, liaising and maintenance of [&hellip;]<\/p>\n","protected":false},"author":25,"template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"_links":{"self":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/awsm_job_openings\/5682"}],"collection":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/users\/25"}],"wp:attachment":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/media?parent=5682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}