{"id":5683,"date":"2022-09-19T10:37:57","date_gmt":"2022-09-19T02:37:57","guid":{"rendered":"https:\/\/www.opusit.com.my\/?post_type=awsm_job_openings&#038;p=5683"},"modified":"2022-09-19T12:21:54","modified_gmt":"2022-09-19T04:21:54","slug":"it-desk-engineer-sdm","status":"publish","type":"awsm_job_openings","link":"https:\/\/www.opusit.com.my\/index.php\/jobs\/it-desk-engineer-sdm\/","title":{"rendered":"IT Desk Engineer (SDM)"},"content":{"rendered":"\n<p><strong>Summary of the role<\/strong><\/p>\n\n\n\n<p>IT Desk Engineer will be a member of a team providing customer sensitive and responsive support, fault resolution and advice on services to ensure the maximum availability, performance and utilisation of information. The incumbent will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met.<br>The role will provide first level technical remote support to end users from NEC\u2019s enterprise customers. The incumbent will work closely with IT Desk Team Leads and Level 2 Technical Support Engineers to achieve this objective.<\/p>\n\n\n\n<p><strong>Responsibilities<\/strong><\/p>\n\n\n\n<p>\u2022 Actively respond to incoming enquiries, incident and service requests via calls, e-mails etc. within an agreed time limit, agreed processes and in a professional and customer oriented manner<br>\u2022 Identify, assess, record and manage all reported user\u2019s issues in IT Service Management tool<br>\u2022 Perform first level trouble-shooting with or without remote tools on desktop and basic systems\/network issues<br>\u2022 Escalate requests\/issues to the appropriate resolver group, according to Service Level Agreement (SLA) on problems resolution<br>\u2022 Generate reports on regular status updates on all open incidents\/service requests and to close tickets within SLA<br>\u2022 Ensure daily tasks are executed according to Standard Operating Procedures<br>\u2022 Any other ad-hoc duties as required or assigned<\/p>\n\n\n\n<p><strong>Requirements<\/strong><\/p>\n\n\n\n<p>\u2022 Bachelor degree in related discipline<br>\u2022 At least 1 year of IT Service Desk or Desktop support experience. Candidates who do not meet the experience required will be considered on their proficiency in technical skills<br>\u2022 Fresh graduates are welcome to apply<br>\u2022 Internet savvy<br>\u2022 Adequate support knowledge of common platform and productivity tools, such as Windows 7\/8\/10, MS Office, Internet Explorer and Chrome<br>\u2022 Customer-oriented, patient, meticulous and strong team player<br>\u2022 Self-motivated, action-and-results oriented<br>\u2022 Strong, effective communication and interpersonal skills with desire to work as part of a team<br>\u2022 Candidates will either be working normal office hours or 12-hour shift rotation<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Summary of the role IT Desk Engineer will be a member of a team providing customer sensitive and responsive support, fault resolution and advice on services to ensure the maximum availability, performance and utilisation of information. The incumbent will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed [&hellip;]<\/p>\n","protected":false},"author":25,"template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"_links":{"self":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/awsm_job_openings\/5683"}],"collection":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/users\/25"}],"wp:attachment":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/media?parent=5683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}