{"id":1651,"date":"2021-02-23T15:00:11","date_gmt":"2021-02-23T08:00:11","guid":{"rendered":"https:\/\/www.staging.opusisv.com\/?page_id=1651"},"modified":"2025-04-24T16:40:32","modified_gmt":"2025-04-24T08:40:32","slug":"it_helpdesk","status":"publish","type":"page","link":"https:\/\/www.opusit.com.my\/index.php\/it_helpdesk\/","title":{"rendered":"IT HELPDESK"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1651\" class=\"elementor elementor-1651\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e831156 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"e831156\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-576bc26\" data-id=\"576bc26\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-155a43e elementor-widget elementor-widget-elementskit-heading\" data-id=\"155a43e\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"elementskit-section-subtitle  \">\n\t\t\t\t\t\tIT HELPDESK\n\t\t\t\t\t<\/h3><h2 class=\"ekit-heading--title elementskit-section-title \">Extraordinary service for <span><span>extraordinary customers<\/span><\/span><\/h2><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f6efd elementor-widget elementor-widget-eael-fancy-text\" data-id=\"a8f6efd\" data-element_type=\"widget\" data-widget_type=\"eael-fancy-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t<div  class=\"eael-fancy-text-container style-1\" data-fancy-text-id=\"a8f6efd\" data-fancy-text=\"|Troubleshoot|Prevent IT Downtime|in Dealing with their Customers\" data-fancy-text-transition-type=\"typing\" data-fancy-text-speed=\"50\" data-fancy-text-delay=\"2500\" data-fancy-text-cursor=\"yes\" data-fancy-text-loop=\"yes\" >\n\t\t\t\t\t<span class=\"eael-fancy-text-prefix\">Help Clients <\/span>\n\t\t\n\t\t\n\t\t\t\t\t<span id=\"eael-fancy-text-a8f6efd\" class=\"eael-fancy-text-strings solid-color\">\n\t\t\t\t<noscript>\n\t\t\t\t\tTroubleshoot, Prevent IT Downtime, in Dealing with their Customers\t\t\t\t<\/noscript>\n\t\t\t<\/span>\n\t\t\n\t\t\t<\/div><!-- close .eael-fancy-text-container -->\n\n\t<div class=\"clearfix\"><\/div>\n\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-641b61c elementor-widget elementor-widget-button\" data-id=\"641b61c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/index.php\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Power up your customer support<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-94220fe\" data-id=\"94220fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c5f3b0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c5f3b0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b5bab7\" data-id=\"1b5bab7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ea293e elementor-widget elementor-widget-elementskit-heading\" data-id=\"2ea293e\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">IT Helpdesk is <span><span>important<\/span><\/span> to business internally and externally<\/h2>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>We provide one-stop IT Helpdesk services to help clients troubleshoot and prevent IT downtime, as well as assist our IT clients in dealing with their customers. With our expertise in IT service management processes, we also provide efficient after-sales services such as contact centre and customer service support for non-IT clients.<\/p>\n<p>All our agents receive comprehensive and ongoing refresher trainings. As OPUS customer, you will be invited to work directly with our agent to tailor specific trainings in accordance with your policies and standards \u2013 your customers will never know the difference.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c51c136\" data-id=\"c51c136\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0315564 elementor-widget elementor-widget-image\" data-id=\"0315564\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img src=\"https:\/\/www.opusit.com.my\/wp-content\/uploads\/elementor\/thumbs\/portrait-woman-with-headphone-headset-4-pa6tkctd1udpf9fmu9kcyzr9fg449v32i1h6s0bal4.png\" title=\"portrait-woman-with-headphone-headset-4\" alt=\"portrait-woman-with-headphone-headset-4\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-df7113d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"df7113d\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c543fe7\" data-id=\"c543fe7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3474fa5 elementor-widget elementor-widget-text-editor\" data-id=\"3474fa5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>OPUS has excelled in our Contact Centre Services where our team garnered the following awards at the Call Centre Association of Singapore (CCAS) award Ceremony,<\/p><ul class=\"inner-row-2\"><li><span style=\"color: #3366ff;\">Best Outsourced Contact Centre of the Year \u2013 BRONZE Award 2010<\/span><\/li><li><span style=\"color: #3366ff;\">Best Customer Service Professional \u2013 GOLD in Year 2009<\/span><\/li><li><span style=\"color: #3366ff;\">Best Customer Service Professional of the Year \u2013 BRONZE in Year 2008<\/span><\/li><li><span style=\"color: #3366ff;\">Best Contact Centre Team Leader of the Year GOLD in Year 2008<\/span><\/li><\/ul><p>Our OPUS Malaysia team has also won the \u201cBest New Comer of the Year \u2013 BRONZE\u201d Award at the Annual CRM &amp; Contact Centre Awards 2011 organised by CCAM.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT HELPDESK Extraordinary service for extraordinary customers Help Clients Troubleshoot, Prevent IT Downtime, in Dealing with their Customers Power up your customer support IT Helpdesk is important to business internally and externally We provide one-stop IT Helpdesk services to help clients troubleshoot and prevent IT downtime, as well as assist our IT clients in dealing [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":true,"_genesis_hide_breadcrumbs":true,"_genesis_hide_singular_image":true,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"_links":{"self":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/pages\/1651"}],"collection":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/comments?post=1651"}],"version-history":[{"count":50,"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/pages\/1651\/revisions"}],"predecessor-version":[{"id":6685,"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/pages\/1651\/revisions\/6685"}],"wp:attachment":[{"href":"https:\/\/www.opusit.com.my\/index.php\/wp-json\/wp\/v2\/media?parent=1651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}