Call Centre Software can make or break your business. This is what you should look for when looking for a contact center solution, along with a list of the best call center software you can find in 2022.
This is 7 Best Call Centre Software 2022
1. Zendesk call centre
Entry Level Price: $19 per agent/month billed annually
Zendesk call center software is embedded in the Zendesk ticketing system for a seamless customer experience. Zendesk helps expanding teams resolve issues faster while simultaneously measuring and improving phone support operations.
With Zendesk, your team will deliver a better customer experience across channels.
Entry Level Price: $75 per agent/month
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. They believe that better customer experiences start with AI. Talkdesk automation-first customer experience solutions optimize our customers’ most critical customer service processes. Speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
3. Aircall Virtual call centre
Entry Level Price: $30 per user/month billed annually
Aircall Virtual call center allows you to have the flexibility to remove and add numbers according to your needs. Your billing will reflect your exact activity in terms of numbers, users and time. Teammates working on-the-go can use the mobile app, while those in the office can use the computer app. With Aircall’s unified dashboard you have a comprehensive overview of your team’s activity and productivity.
4. Genesys Call Centre Software
Entry Level Price: $75 per agent/month
Genesys Call Centre Software creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.
Entry Level Price: $25 per user/month billed annually
CloudTalk is a remote-ready cloud call centre software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
Entry Level Price: $45
CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.
Five9 is the leading global provider of on-demand call centre software for telesales, telemarketing, customer service, help desks and order processing.
Which Virtual Call CentreSoftware Will You Choose?
As you can see, all the call center software options out there are nothing short of bad. Many of them offer free trials, so you can take them for a trial to make sure they are a good fit for your business. with the right contact center solutions, your call center will be ready for growth and happy customers
Call Centre in Malaysia
Are you looking for call centre in Malaysia?
Let us help you to improve your customer service. we have excelled in our Contact Centre Services where our team garnered awards at the Call Centre Association of Malaysia (CCAM) award Ceremony
Benefit of Call Centre in Malaysia
- Acquire great communication skills
- best customer experience
- fluent in English
- Good Listener
- Fast Response
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