The Systems Engineer, is responsible for providing SME support, which includes planning, installation and administration of Workplace Management. The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices.
Responsibilities
• Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes
• Plan, implement and support Patch Management and Software Distribution services
• Provide administration of back-end infrastructure services with focus on PC Imaging
• Support desktop and server related escalations pertaining to Workplace Management tools issues
• Perform Quality Assurance testing for changes to endpoint devices
• Contribute to the streamlining of daily operational processes, such as automations
• Ensure smooth running of daily operations
• Update and maintain proper documentation and reports
• Any other ad-hoc duties as required or assigned
Requirements
• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems
• At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and SCCM
• Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices
• Ability to work in a heterogeneous environment
• Strong analysis and design background with sound documentation experience
• Experience in deployment of similar functions, such as IBM Big Fix or LANDesk
• Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage
• In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows
• Installer Technology
• Proficient in troubleshooting skills
• Effective communication skills
• Self-driven and ability to work independently
