Customer Support Centre Outsourcing
We deliver professional and excellent support services in 3 dedicated service areas:
Contact centres are important gateways to customers. We provide well-equipped office space, experienced support staff and excellent facilities management. Our service options will ensure a smooth operation of your contact centre.
Physical Seats & Infrastructure
Tools & Technical Infrastructure
Contact Management System
IT Helpdesk is important to business internally and externally. We provide one-stop IT Helpdesk services to help clients troubleshoot and prevent IT downtime, as well as assist our IT clients in dealing with their customers. With our expertise in IT service management processes, we also provide efficient after-sales services such as contact centre and customer service support for non-IT clients.
“OPUS has excelled in our Contact Centre Services where our team garnered the following awards at the Call Centre Association of Singapore (CCAS) award Ceremony”
Service Centre Operation
We have managed Authorised Service Centres for major equipment manufacturers. Our proven track record as well as expertise and equipment will ensure that your service centre is operated efficiently.