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OPUS IT Malaysia

OPUS IT Malaysia

OPUS IT Malaysia

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        • Enterprise Integration SolutionsOPUS provides networking solutions for IT connectivity for customers as a network integrator. Our services cover all forms of networks like LAN, WAN, WLAN, and internet protocol telephony.
          • IT NetworkAn efficient office is one with a good, secure and reliable network.
          • IT RelocationAt OPUS IT, we understand that IT relocation is a very critical task for most companies
          • IT SystemTo streamline resources and increase productivity, our clients leverage our server virtualisation services.
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        • Business Continuity ManagementDatto empowers managed service providers (MSPs) like you to manage your IT business and protect your clients, through a comprehensive suite of world-class software and hardware solutions, and unmatched 24x7x365 support.
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  • About Us
        • OPUS At a GlanceOPUS IT Services Sdn Bhd was incorporated in October 2007 to replicate OPUS Singapore.
        • OPUS Name & LogoOPUS also reflects the dictionary definition of the word. Like a separate musical composition or set of compositions.
        • Our Mission & ValuesBecome a premier IT service organisation & aim to improve our clients’ competitiveness
        • Our Business OverviewOPUS offers complete IT outsourcing, manages after-sales support, & provides networking solutions
        • Our PartnersOPUS has also developed the following strategic business partnerships in order to harness the dual advantage of providing better services.
        • OPUS IT SingaporeOPUS IT Services Pte Ltd is a leading IT services and solutions company in Singapore.
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Contact Centre Malaysia

Connecting World for Better Solving

Efficiently manage your contact center customers with the best solutions.

Consult Today!

Starting an internal IT Contact Centre Malaysia or Helpdesk today is even a more challenging task today then yesterday due to the rise in customer expectation, pervasiveness of technology and rapid commoditization of Contact Centre or Helpdesk IT services. The justification on business ROI to start a Contact Centre or Helpdesk operation is as daunting as heavy initial investment is needed and accurate forecast of business growth is required, which is difficult to predict in the current volatile business environment.

Our Call Centre Services include

OPUS Contact Centre Services aims to provide customers with well-equipped office space, experienced support staff and excellent facilities management.

Physical Seats & Infrastructure

Tools & Technical Infrastructure

Contact Management System

Facilities Management

woman-with-headphone

OPUS has excelled in our Contact Centre Services where our team garnered the following awards at the Call Centre Association of Singapore (CCAS) award Ceremony,

  • Call/Contact Centre Differences
  • Contact Centre: Definition, Benefits and Application in the Company
  • Best Outsourced Contact Centre of the Year – SILVER Award 2015
  • Best Outsourced Contact Centre of the Year – BRONZE Award 2010
  • Best Customer Service Professional – GOLD in Year 2009
  • Best Customer Service Professional of the Year – BRONZE in Year 2008
  • Best Contact Centre Team Leader of the Year GOLD in Year 2008
  • Our OPUS Malaysia team has also won the “Best New Comer of the Year – BRONZE” Award at the Annual CRM & Contact Centre Awards 2011 organised by CCAM.

You may be interested in

IT Helpdesk

We provide one-stop IT Helpdesk services to help clients troubleshoot and prevent IT downtime, as well as assist our IT clients in dealing with their customers.

Service Centre Operation

Our proven track record as well as expertise and equipment will ensure that your service centre is operated efficiently. With our help, clients’ vital resources were able to be better deployed to increase productivity and bottom line.

Find out more about OPUS
or send us any feedback
you want to share.

Contact Us

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OPUS IT Malaysia

Member of CCAM – Customer Partnership Management & Contact Centre Association Malaysia

Contact

Block 3B, Level 20, Unit 7,
Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur, Malaysia

+603 2280 1800 / +603 2272 4199
 salesenquiry@opusit.com.my
 OPUS IT Services Malaysia
OPUS IT Services Malaysia

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Enterprise IT Support and Outsourcing
Infrastructure Management Services
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Microsoft Office 365 Backup
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About

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OPUS At a Glance
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