Starting an internal IT Contact Centre or Helpdesk today is even a more challenging task today then yesterday due to the rise in customer expectation, pervasiveness of technology and rapid commoditization of Contact Centre or Helpdesk IT services. The justification on business ROI to start a Contact Centre or Helpdesk operation is as daunting as heavy initial investment is needed and accurate forecast of business growth is required, which is difficult to predict in the current volatile business environment.
OPUS Contact Centre Services aims to provide customers with well-equipped office space, experienced support staff and excellent facilities management. Our Call Centre Services include
OPUS has excelled in our Contact Centre Services where our team garnered the following awards at the Call Centre Association of Singapore (CCAS) award Ceremony,
- Best Outsourced Contact Centre of the Year – SILVER Award 2015
- Best Outsourced Contact Centre of the Year – BRONZE Award 2010
- Best Customer Service Professional – GOLD in Year 2009
- Best Customer Service Professional of the Year – BRONZE in Year 2008
- Best Contact Centre Team Leader of the Year GOLD in Year 2008
- Our OPUS Malaysia team has also won the “Best New Comer of the Year – BRONZE” Award at the Annual CRM & Contact Centre Awards 2011 organised by CCAM.